18/05/10 - Ash Cloud Flight Disruption Policy

Re : Flight Cancellation due to Volcanic Ash Situation

With the flight situation changing all the time, Premier Iberian is constantly tracking updates from airlines, airports and air traffic control.  It has been very difficult to put a firm policy in place, but we would like to issue the following advice to customers :

If your flight is cancelled – The airline will give you the option to move onto an alternative flight or claim a refund, according to the airline’s terms & conditions.

In the case of altered travel dates - Premier Iberian will, subject to availability, amend your holiday dates as necessary.  We will be working hard to keep any charges imposed by suppliers (hotels, car hire companies, golf courses etc.) to an absolute minimum. You will be liable for any seasonal price changes.

If you decide to cancel your golf holiday - Subject to refunds received by suppliers, Premier Iberian will attempt to minimise cancellation charges and will provide any refund due.

Important note – Until your flight is cancelled, Premier Iberian is unable to act under these special conditions and any holiday cancellations are subject to charges as per our Terms & Conditions.

If your booking with Premier Iberian has an AT reference (your flights were booked by PI using our ATOL license), we will advise you of your alternative flight and travel options. Please contact us for the latest information.

If you are abroad and your flight is cancelled – please contact us or your local rep. (if applicable) immediately to discuss your situation.  We will be working to negotiate special arrangements for those customers having to stay additional nights in resort.

You can contact us during office hours:

Mon – Fri    09.00 – 17.30        Tel : 0845 600 3391      Email : info@premieriberian.com

Out of Offfice Hours Emergency Numbers :

Please call the office number above, an emergency number will be available on the answer phone.

Please ensure that we have your mobile telephone number before your departure so that we can contact you if necessary.  Many thanks.